Suggested guest: John Bansley, subject to availability and role confirmation.
Why it matters: The obligation register should remain useful when estimating hands the work to operations. The guest appears in a supplier-published HVAC customer example, which warrants investigation rather than an assumption of representative results. Customer context
Good answer should cover: Which requirements were extracted, who checked them, how unresolved items were handed over and whether later changes stayed linked to sources. Ask for limitations and unsuccessful cases as well as useful ones.
Follow-up: “What did your team continue to do manually, and did that change the business case?”
Evidence to request: Before/after process, review effort and an authorised example. Do not repeat the vendor testimonial as if it were a newly obtained quote.
Expert quote: Awaiting interview and publication approval.
Sources cited on this page
- Customer contextdocumentcrunch.com